SMS Text Messaging Program

Sound Computers uses text messaging to send appointment reminders and service ticket completion notifications to customers who have opted in. This page describes our messaging program and provides the privacy and consent information required for carrier registration (10DLC).

Last updated: June 4, 2026

Business Information

Business name Sound Computers — Computer Repair and Services

Address 45 Plymouth Road, Westbrook, Connecticut 06498

Phone (860) 577-8060

Email info@soundcomputers.net

Website soundcomputers.net

Service area Connecticut — on-site and in-shop IT support

How We Use Text Messages

Sound Computers sends SMS messages only for transactional customer-care purposes, including:

Appointment reminders — reminders for scheduled on-site visits, drop-offs, or remote support sessions.
Ticket completion notifications — alerts when a repair or service ticket is finished and ready for pickup or review.
Two-way service replies — responses to customer questions related to an active appointment or service ticket when the customer has initiated contact by text or opted in to receive messages.

We do not send unsolicited marketing or promotional text blasts through this program.

How Customers Opt In

Customers must provide express consent before Sound Computers sends SMS messages. We collect opt-in through:

Service intake forms — when a customer schedules service online, by email, or in person, they may provide a mobile number and check a box agreeing to receive appointment and service-status text messages.
Verbal consent — when scheduling by phone or in the shop, staff ask whether the customer would like text reminders and status updates, document consent in our service system, and record the mobile number provided.
Written consent — signed service authorization or repair intake forms that include SMS consent language.
Inbound text initiation — if a customer texts our business number first regarding service, they may receive replies related to that request.

We do not purchase, rent, or use third-party contact lists for SMS opt-in.

SMS Consent Disclosure (for forms)

Use the following language next to any phone number field or “text us” call to action:

By providing your mobile number and opting in (including by checking the SMS consent box, signing a service form, verbally agreeing when scheduling service, or messaging us), you agree to receive text messages from Sound Computers at the number provided for appointment reminders and service ticket completion notifications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for help. See our Privacy Policy and SMS Terms.

Opt-Out and Help

STOP — Reply STOP to any message to unsubscribe from future texts.
HELP — Reply HELP for assistance or contact us at (860) 577-8060 or info@soundcomputers.net.
Other opt-out methods — Customers may also request removal by calling or emailing us using the contact information above.

After you opt out, you may receive one final confirmation message. We will not send further SMS messages unless you opt in again.

Sample Messages

Examples of messages customers may receive after opting in:

Sound Computers: Reminder — your service appointment is scheduled for Tue 6/10 at 2:00 PM. Reply HELP for help, STOP to opt out.

Sound Computers: Your repair ticket #12345 is complete and ready for pickup at our Westbrook office. Reply HELP for help, STOP to opt out.

Sound Computers: Your on-site visit is confirmed for tomorrow between 9–11 AM. Reply HELP for help, STOP to opt out.

You have successfully been unsubscribed from Sound Computers text messages. You will not receive further messages. Reply START to resubscribe.

Sound Computers SMS help: Appointment reminders and service updates. Call (860) 577-8060 or email info@soundcomputers.net. Reply STOP to opt out.

Privacy and Terms

Our SMS program is governed by the following documents, which explain how we collect, use, and protect mobile contact information:

Important: Sound Computers does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for their own marketing purposes. Text messaging originator opt-in data and consent are not shared with third parties.