Privacy Policy
Sound Computers — Computer Repair and Services
Last updated: June 4, 2026
Introduction
Sound Computers (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, request IT and computer repair services, and communicate with us by phone, email, or text message.
Business contact:
Sound Computers
45 Plymouth Road, Westbrook, Connecticut 06498
Phone: (860) 577-8060
Email: info@soundcomputers.net
Website: soundcomputers.net
Information We Collect
Depending on how you interact with us, we may collect:
- Contact information (name, business name, email address, phone number, mailing address)
- Mobile phone number when you opt in to SMS updates
- Service and appointment details (ticket numbers, device information, scheduling preferences)
- Communications you send us (calls, emails, texts, support tickets)
- Website usage data through standard analytics and cookies on our main website
How We Use Information
We use personal information to:
- Provide computer repair, managed IT, and related technical services
- Schedule, confirm, and remind you of appointments
- Notify you when service work or repair tickets are complete
- Respond to your questions and support requests
- Operate billing, recordkeeping, and customer service
- Comply with legal obligations and protect our business and customers
Mobile Data and SMS Messaging
If you opt in to receive text messages from Sound Computers, we collect and use your mobile phone number and related messaging metadata to send:
- Appointment reminders
- Service ticket completion notifications
- Responses related to an active service request when you have contacted us or opted in
Sharing of Personal Information
Sound Computers does not sell, rent, or share your personal information or mobile opt-in data with third parties for their own marketing or promotional purposes.
We may share information only as needed to operate our business, such as with:
- Service providers that help us deliver messaging, scheduling, billing, or IT service tools (under confidentiality obligations)
- Law enforcement or regulators when required by law
Text messaging originator opt-in data and consent are not shared with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent and Opt-In
We obtain your consent before sending SMS messages. Opt-in may be collected through a checked consent box on a form, verbal agreement documented when scheduling service, a signed service authorization, or when you initiate contact by texting our business number regarding service.
By providing your phone number and opting in, you confirm you are the account holder or have permission from the account holder to receive texts at that number.
Opting Out of Text Messages
You may opt out at any time by replying STOP to any text message from Sound Computers. You may also request opt-out by calling (860) 577-8060 or emailing info@soundcomputers.net. After opting out, you may receive one final confirmation message.
For help, reply HELP to any message or contact us using the information above.
Message frequency varies. Message and data rates may apply. See also our SMS Terms & Conditions.
Data Retention
We retain personal information for as long as needed to provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. SMS opt-in records are retained to document consent and honor opt-out requests.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy or our data practices may be directed to:
Sound Computers
45 Plymouth Road, Westbrook, Connecticut 06498
Phone: (860) 577-8060
Email: info@soundcomputers.net